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dogrunner

Alpha TT 15 mini.

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dogrunner

Charged it after use then unplugged it light stays on and the on/ off button does nothing. Called the Collar Clinic, lady said maybe the collar needs an update. I have never heard of that and never updated it or my bigger older collar. Have not called Garmin yet. Any advice?  

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Cooter Brown

Put the plugged in charging cradle back on the collar, leave it for a minute, then take the charging cradle off.  That will probably fix it.  I've had mine act weird like that before.

 

The first thing Garmin does on a cust svc call is ask if you've updated.  You should do it.  Make sure you update the collars and the handheld at the same time.

 

Note that if you have a Mac computer you CANNOT update a regular size TT15.  It'll hose it up.  You CAN update the handheld and a TT15 Mini and any other Garmin collar on a Mac, just not a TT15.

 

You'll need the charging cradles and cables and a USB port on a computer to update the software.  If you have any doubt call Garmin and they'll walk you through it, but it's pretty straightforward.

 

https://www.garmin.com/en-US/software/express/

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dogrunner

Thanks,    the first thing didn’t work. I’ll try the computer when I get a chance, never knew you had to update a collar.  

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gaberdeen
27 minutes ago, dogrunner said:

Thanks,    the first thing didn’t work. I’ll try the computer when I get a chance, never knew you had to update a collar.  

I just update mine this year and everything seems alright. Keep us posted how it works out.

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Cooter Brown

Make sure the four gold contacts on the collar are clean.  Wipe them off with a damp paper towel, dry, then try the first thing again.  Worth a shot.

 

Update everything anyway.

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Fire Marshal Bill

Cooter, how often should the Alpha 100 system ( transmitter/collar) be updated?  I've had mine about 2 yrs. and everything works fine. But I'm wondering if there are improvements to the system since I brought it. I'm not very computer savy so I don't want to update if I don't have to. 

Thanks for your help.

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dogrunner

Went to Mc Donald’s for Wi Fi and Garmin wouldn’t recognize my hand 🖐 held so no go so far on the fix. Not sure why,  I have updated it before but I didn’t have time to mess around.  

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MDash2
21 hours ago, Fire Marshal Bill said:

Cooter, how often should the Alpha 100 system ( transmitter/collar) be updated?  I've had mine about 2 yrs. and everything works fine. But I'm wondering if there are improvements to the system since I brought it. I'm not very computer savy so I don't want to update if I don't have to. 

Thanks for your help.

 

Here is the link which provides the description for each software update.

 

Alpha 100 Software Update

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Fire Marshal Bill

Dash2, thank you for the info.

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tut

Had problem with my T5 Mini and did the Garmin Express update.  If you hook it into your computer via the USB drive good things will start to happen. 

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dogrunner

Light still on, can't get the Garmin site to work when I download what I need and have not called them yet.  Ordered a new collar. 

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dogrunner

So I chat them and then someone calls me. A lady I can’t understand calls 🤨 after they already knew my problems. Not sure why they have a lady call that pretty much any white American male would not be able to speak too. After a few minutes I tell the chat lady to give me another person, they don’t. The call person try’s to load there program on my computer twice it don’t work. She says I have a virus.  Then she tells me about there virus protection they sell 🧐. Hmm Garmin is into virus protection now. I tell her it’s to pricey, she ask how old I am to see if she can get me a better deal and if I’m an AARP member. All while I keep asking her what she is saying because I can’t understand her. Then comes back with a better price I don’t like and after I tell her that she hangs up. 🥺.  So I get my new collar but they say to update the handheld first,  well I can’t.  So the old collar light finally dies and I try the button. It makes a noise and comes on but the light is red.  But before the button did nothing. So for the heck of it I charge it again. It’s still red in the morning so I hold the button for about a half minute and presto it’s working again. It’s been fine ever since and I still can’t update nothing no matter what computer I use. 

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