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Cabelas new guarantee policy?

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Hub
When the Cabela's family sold out their guarantee policy was drastically revised.  

I can understand why, folks headed west for a hunt would stop in one of the new stores along the way, completely outfit themselves with clothes and gear, then stop on the way back and return it.

Ive never had a problem returning something at Cabelas that actually warranted a return or an exchange.

They might have taken some losses with their return policy, but I have dropped some serious money in their bargain cave and think they did OK.  The minute they changed their return policy I quit actively buying all my gear their.  I started in at LL Bean and the rest from Fleet Farm.  I will pay a premium for a guarantee, but if you don't have one you better have the best price.  Cabelas is overpriced and they are basically turning into a clothing store.

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Larry Brown

Prior to going public, Cabela's had the same policy on used guns.  No questions asked money back return.  Also, I think, on pretty much everything else in the store.  Someone who's been with Cabela's for a long time told me people who were going elk hunting out West, maybe a one time deal, would pick up all their gear at Cabela's, then return it and get their money back.  Like renting the stuff without a rental fee.

Most years, I use my Cabela's Visa enough (mostly not at Cabela's) that I'm in the 5% points category when I do buy at Cabela's.  And because I'm retired military, I also get a 5% discount.  (Applies to those on active duty or serving in the Reserves as well.)  Last summer, I bought a pretty expensive shotgun at Cabela's before I knew about the 5% military discount.  Found out about it, called customer service and asked if it applied retroactively.  They said yes if I still had the paperwork from the sale.  I did, and they promptly sent me a gift certificate worth a few hundred $.  I thought it a bit odd that they didn't ask me to prove I was retired military.  Ever since then, whenever I've shopped at Cabela's and asked for the military discount, they do ask for my ID--which I think is reasonable on their part.

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Brad Eden
I dont quite understand why people seem to hate Cabelas so much. At least they cater to the hunters and fishermen. In this day and age you can find about any product via interweb. For instance I am looking at getting a deer feeder. (Legal in ME if removed prior to all deer hunting seasons) A google search for the model I am interested in uncovers its available at not only Cabalas and their contemporaries, but Walmart, Amazon, ebay and the list goes on. Stores like Wal Mart have a huge internet presence and sell through distributors, pretty much everything. Its a wonder Cabelas brick and mortar stores are even in existance these days.

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Jack L
When the Cabela's family sold out their guarantee policy was drastically revised.  

I can understand why, folks headed west for a hunt would stop in one of the new stores along the way, completely outfit themselves with clothes and gear, then stop on the way back and return it.

Ive never had a problem returning something at Cabelas that actually warranted a return or an exchange.

I can not imagine how someone would think it was okay to buy all that gear for a hunt and then return it after the hunt, knowing when they bought it they would use it then return it.

Like buying a big screen tv for the Super Bowl and then returning it after the game.

I too can understand why Cabelas would change that policy.

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mister grouse
I dont hate Cabelas.  I do not like the warranty position on waders.  The crotch seams separate easily on the models i wear and have worn for years.  That is probably why they have deeply discounted the price on them recently, as Im confident there are many water fowlers ike me who have had the same issues.  If the Ford pinto breaks down, you expect it to be fixed etc.  Orvis, Bean and others understand the customer service part of the retail world. You as a customer pay more, but in the long run you get more.  Cabelas used to be in that category in the waders area…not any more. ... you pay the money and if it self destructs it is your problem.

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frak

Tough crowd here.

It seems to me that the customers that these one-time specialty stores dealt with were themselves straight arrows.

But as the stores grew to appeal to a broader and more general audience, they (unfortunately for the core customer) had to protect themselves from those that abused the return privilege.

That's my take, in any event, and I'm not a retailer or working for one or anything like that.  I'm just saying that its a 2-way street and not necessarily just a case of The Man looking to rip you off.

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Kansas Bound
My experience is that if you hold/use their credit card, you get a lot better customer service.

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Dave in Maine
When the Cabela's family sold out their guarantee policy was drastically revised.  

I can understand why, folks headed west for a hunt would stop in one of the new stores along the way, completely outfit themselves with clothes and gear, then stop on the way back and return it.

Ive never had a problem returning something at Cabelas that actually warranted a return or an exchange.

I can not imagine how someone would think it was okay to buy all that gear for a hunt and then return it after the hunt, knowing when they bought it they would use it then return it.

Like buying a big screen tv for the Super Bowl and then returning it after the game.

I too can understand why Cabelas would change that policy.

Beans' runs into that problem, too.  One of my acquaintances here in Maine moonlighted as a CSR in their call center pre-Christmas a few winters back.  He told how thought he was going to be one of the top salespeople during that season b/c one family bought like $13k of skiing-related stuff from him.  A couple of the more seasoned colleagues told him to not be spending that bonus just yet b/c it was not unheard of for people to buy big, go on that Christmas skiing vacation, and then return the gear after the vacation was done.

Sure enough, this was one of those crews of people and it all came back a week into the new year.  No bonus.

I'm told it's getting to the point that Beans is now requiring people to have the receipt from their purchase before taking it back.  Apparently people were buying used Bean gear second-hand, then bringing it back to get new gear.

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Uplandish
I dont quite understand why people seem to hate Cabelas so much. At least they cater to the hunters and fishermen. In this day and age you can find about any product via interweb. For instance I am looking at getting a deer feeder. (Legal in ME if removed prior to all deer hunting seasons) A google search for the model I am interested in uncovers its available at not only Cabalas and their contemporaries, but Walmart, Amazon, ebay and the list goes on. Stores like Wal Mart have a huge internet presence and sell through distributors, pretty much everything. Its a wonder Cabelas brick and mortar stores are even in existance these days.

I think everyone hates what Cabelas has become.

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shinbone

I dont quite understand why people seem to hate Cabelas so much. At least they cater to the hunters and fishermen.

I think everyone hates what Cabelas has become.

When I first started going to Cabelas in the mid-80's, the selection was awesome and you knew you could always get what you wanted.  It was great because you could handle the items in your hand and make direct comparisons of actual products.  I bought my first shotgun at a Cabelas.  I bought a lot of other hunting and fishing gear at Cabelas, too.

Now, the selection in Cabelas really sux and it is not worth going to the store because they probably won't have what you are looking for.  After becoming frustrated at the lack of turkey vests, I asked the clerk why they didn't have any turkey vest.  It was turkey hunting season for kerist sakes.  He said each store is now sent a certain number of items as determined by the corporate headquarters, and that is all they get until the following season.  No re-ordering, no adjustment allowed by the store manager for local demand.

The better option, now, is to buy what you want from an internet retailer and save yourself the major hassle and expense of going to a Cabelas store.

The company has definitely gone downhill since the Cabelas family sold out.  I think that is why the hate for Cabelas

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Brad Eden
Haters gonna hate. :<img src=:'>

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MAArcher
LL Beans original policy almost put them out of business.  I had a friend in high school who made it his summer job to go to yard sales all summer long and buy as much LL Bean stuff as he could for next to nothing and then return it for full value.

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Kramer
All this crowing about LL Bean and whining about Cabela's cracks me up. I'm 42 years old and have been buying from both since a teenager.  I've seen the quality of LL Bean branded stuff go from fantastic to mediocre to piss poor.  Whether hunting or casual, recent LL Bean clothing is absolute garbage.  I have completely given up- even if the returns are free, returning everything I ordered the last couple years was too much.  The only thing they sell with their name on it that I consider worth keeping today is the Maine hunting shoe.  I've had much better luck with recent Cabela's branded products.  I haven't had a problem with Cabela's return policy.

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FlyChamps

I dont hate Cabelas.  I do not like the warranty position on waders.  The crotch seams separate easily on the models i wear and have worn for years.  That is probably why they have deeply discounted the price on them recently, as Im confident there are many water fowlers ike me who have had the same issues.  If the Ford pinto breaks down, you expect it to be fixed etc.  Orvis, Bean and others understand the customer service part of the retail world. You as a customer pay more, but in the long run you get more.  Cabelas used to be in that category in the waders area…not any more. ... you pay the money and if it self destructs it is your problem.

I have a pair of Cabela's waders that I wear to duck hunt about once every two years.  I've had them seven or eight years and am still happy with them.

After issues with Cabela's and other waders for fly fishing - which I do often - I simply bought a pair of Simms G-3 Guide waders.  Money well spent as they are nearly 10 years old and as of last use are good as new, well, they do look terrible - dirty, scraped and beat up - but they don't leak.

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Remo
I've been buying from LL Bean since the '70s. Never had a problem with their return policy. Can't speak to the quality of all their items but I have been very satisfied with the products I've kept. Cresta hikers, Maine Guide boots, North Weave shirts, upland shirts, and my old canvas hunting coat--great stuff.

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