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I purchased a Sportdog TEK 1 training collar and GPS more than 2 years ago. I’ve had a couple of issues with it so I called Sportdog to see if they offer a repair or reconditioning service even though the warranty had expired. Rather than repair it they offered to send me a brand new unit, and a return shipping label for the old one, at no cost. That was 3 days ago and the new one arrived today. That’s the kind of service that makes me want to deal with this company in the future!

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mister grouse

Ive had the same experience of great Sportdog service. I think all the issues I had with their products were actually due to my lack of technical acumen , but the Sportdog folks  were more than willing to support me with good advice and replacement products whenever I screwed it all up.  

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X3. Lost my antenna 2 days before a trip. My old unit didn't have parts anymore but they got me running before I left. Excellent.

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I have had several issues with breakdowns with several units, however they were always there with a solution.

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